Returns
What Happens if my Shipment is Returned?
When an order is returned to us, we will reach out via email letting you know!
We re-ship returned orders free of charge. We can send the order out ASAP to any address on a delivery date that works for you! If you do not wish to have the order re-shipped, just let us know and we can process a refund minus our $25 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund.
If you’re having any issues with your order, please to reach out to us at[email protected] or 1-800-461-7203 anytime 6am - 5pm PST. We’re more than happy to help!
Can I Return My Delivered Order?
We cannot return wine with UPS/FedEx once it's delivered. However, if a shipment came too soon, you can always push back your next club order. That way you have some time to enjoy your wines!
To change the ship date of your next order, please follow the simple steps below:
- Log into your account here
- Go to the Club Orders page at the top of the screen
- You can see the date of when your next order will ship
- Click the date to make any changes to the your next delivery
- Select any date from the calendar, and click Save
- You will see the message "Saved! We updated your settings!"
Clicking 'Reserve' will lock in your ship date. If you view your wines and click 'Reserve this order', your wines will be reserved and your card will be charged without affecting the shipping date.
If you do not wish to receive an order that is being attempted, you can always refuse the delivery. We will refund you less our $25 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund.
If you have any questions, feel free to reach out to us at [email protected]. We’re more than happy to help!
Refund Policy
We want you to be 100% happy with your wines, and we believe that you should never have to pay for something you don’t like!
If you're not satisfied with how a bottle tastes - we’ll credit you for it, where legal; just reach out to us at [email protected] within 30 days of delivery. We’ll credit you in the form of store credit for any disliked bottles! Please note - this excludes shipping charges.
For any credits regarding damages to single bottle(s) in your shipment, please provide photos from both the bottle(s) and the label on the box.
If your entire shipment is returned to us due to damages, just let us know and we’ll either reship them ASAP, or issue a credit to your Firstleaf account.
If your shipment is returned due to refusal or there wasn"t someone available on all three attempts, just let us know and we’ll either reship them ASAP. If you would prefer a refund, we do have a $25.00 restocking fee.
If an order is shown as delivered in the tracking information, we are not able to issue a full refund. For any shipments refused or returned to the warehouse, there is a $25 restocking fee.
If you are having trouble being at home for delivery, you can update your shipping address one of three ways:
- Update the address through a FedEx Delivery Manager account: Once your order is shipped you can change the address. You can sign up for a FedEx Ship Manager account here.
- Update the address through a UPS My Choice Account: Signing up for the account is free, and you can change the address anytime once it has been sent out. You can sign up for a UPS My Choice account here.
- Send your package to the nearest holding location: Having the package held at a nearby location is a great option! You can select a hold at location from your account.
Feel free to reach out to us with any additional questions at [email protected]. We’re more than happy to help!