Jobs at Lot18

Lot18 is revolutionizing the way America buys wine.

We're a startup based in New York City. The wine, glassware and other products we offer are selected for their superior quality and value.

Lot18 is a great place for smart people who know how to get things done – and who want to work alongside likeminded teammates. Come make a difference.

Competitive Salaries, Full Benefits

All positions are full time and based in New York, unless otherwise stated, and come with a comprehensive benefits package:

  • Stock options
  • Competitive salary
  • Medical, dental and vision
  • Top-of-the-line computer setup
  • Fun office environment (ping pong, anyone?)
  • Plenty of wine

Work With Awesome People

We run the gamut. Our people hail from a wide range of companies and backgrounds. Experience with wine isn't necessary, but most people who work here learn to love it. That's because we pride ourselves on making wine more enjoyable and accessible. Mostly, though, we attract people who like shaking up convention and trying new things. Wine's been around for thousands of years, but we're just now exploring and discovering better ways to bring wine to people who'll love it.

That doesn't mean we nerd out on wine 24-7. We're an interesting, diverse, fun group of people who travel, write, paint, compose, DJ, compete in sports such as soccer and swimming, home-brew beer, you name it. Oh, and we tend to eat and drink a fair bit, too.

If you're interested in joining the team, please email us at

Member Services Associate

Lot18 and Tasting Room are technology-focused, wine e-commerce companies dedicated to enriching both novice and experienced wine lovers. The heart of our business is our smart, passionate Member Services team. We seek people who are excited to make customers happy, who are great listeners, savvy problem solvers, and collaborative team players looking to grow their professional skills. Patience, empathy, and coolness under fire are a must. A well-developed sense of humor and wine knowledge are major assets.

The Member Services Associate position is primarily phone-based but also requires email correspondence; clarity and good grammar are requisite. This role combines customer service and a soft sales element focused on retaining existing wine club members. Associates are eligible for performance-based bonuses for customer retention. Candidates must be local to New York City to work in our Manhattan office.

An Ideal Candidate:

  • Demonstrates clear and professional written and oral communication
  • Addresses customer issues appropriately and correctly, escalating them when necessary
  • Demonstrates timely, accurate and professional customer service
  • Maintains a positive and professional attitude and represents the company in a positive light
  • Answers messages in email and phone queues
  • Maintains appropriate call lengths and email handle time, providing timely, friendly, and informative service
  • Maintains productivity and quality standards
  • Proactively seeks solutions and identifies trends that help improve the member experience
  • Demonstrates appropriate sense of urgency for member responses

Skills Needed:

  • At least one year of customer service or related experience
  • Experience working under pressure in a high-volume, customer focused environment, consistently meeting standards for productivity and quality
  • Strong problem solving and communication skills
  • experience is a plus
  • Background or experience with wine and wine specific customer service is a large plus