Jobs at Lot18

Lot18 is revolutionizing the way America buys wine.

We're a startup based in New York City. The wine, glassware and other products we offer are selected for their superior quality and value.

Lot18 is a great place for smart people who know how to get things done – and who want to work alongside likeminded teammates. Come make a difference.

Competitive Salaries, Full Benefits

All positions are full time and based in New York, unless otherwise stated, and come with a comprehensive benefits package:

  • Stock options
  • Competitive salary
  • Performance Bonuses
  • Medical, dental and vision insurance
  • Generous vacation policy
  • Fun office environment with plenty of wine

Work With Awesome People

We run the gamut. Our people hail from a wide range of companies and backgrounds. Experience with wine isn't necessary, but most people who work here learn to love it. That's because we pride ourselves on making wine more enjoyable and accessible. Mostly, though, we attract people who like shaking up convention and trying new things. Wine's been around for thousands of years, but we're just now exploring and discovering better ways to bring wine to people who'll love it.

That doesn't mean we nerd out on wine 24-7. We're an interesting, diverse, fun group of people who travel, write, paint, compose, DJ, compete in sports such as soccer and swimming, home-brew beer, you name it. Oh, and we tend to eat and drink a fair bit, too.

Visit our websites:
www.lot18.com
www.tastingroom.com

If you're interested in joining the team, please email us at jobs@lot18.com.

Software Engineer

How often do you come across a company that has redefined an entire industry? Maybe even created one from scratch? And what if that company’s main focus is a simple yet profoundly powerful product that unites family and friends, creates rich and memorable experiences and is becoming a staple of the American dinner table more each day?

We’re Lot18, the company that’s helped hundreds of thousands of Americans discover and buy wines in a completely new way. Wine is a $40 billion industry in the U.S., larger than music and Hollywood, and is growing every year. In less than four years, Lot18 has helped our members purchase and receive more than 2 million bottles from more than 500 wineries around the world. And we’re just getting started.

Our team comprises deeply passionate and experienced wine and startup veterans, and our investors – FirstMark Capital, Accel Partners and New Enterprise Associates –who have contributed over $50M to Lot18– are behind almost every big-name Web brand you can think of, including Salesforce, Gilt, Facebook, Dropbox, Spotify, Bonobos, Stubhub, Kayak and Pinterest, to name but a few.

Innovation is woven into the fabric of our company. No idea is immune to questioning or testing, and every day we push our team to take risks and experiment. We look for folks who think in the same way and can build further on our philosophies, helping to evolve the way we create, engineer and deliver the most elegant, educational, sophisticated and gratifying wine-buying experience in the world.

We believe building a strong engineering culture is the key to building a great company and product. Part of that vision is working with the best tools, many of which are open source. Here's a taste: Python, Selenium, Ruby, JavaScript, Flask, Tornado, Celery, Chef, git, Vagrant, MySQL, StatsD, Graphite, Linux (Ubuntu), Apache, nginx, Amazon Web Services, Redis and more!

We are looking for well-rounded Software Engineers to join our talented group. Our team is still small enough for each person to work independently, though big enough to be supported by your peers in cross training, code review and motivation too. You will influence architecture decisions, bring new methodologies to our development process and have an important and impactful say in how we build our platform.

Responsibilities:

  • Code primarily in Python and Javascript
  • Build API's to integrate internal and external data and vendor systems
  • Build high-performance caching mechanisms to increase site performance
  • Develop and maintain frontend user interfaces
  • Work within a continuous integration environment and push your own code into production
  • Work with lots of open source technologies
  • Have a big voice and proactive mindset toward enhancing our platform and your technical perspective every day

Desired Skills:

  • BS/MS/PhD in Computer Science or equivalent
  • Experience with Python / Javascript / Ruby (desired)
  • Experience with CSS / HTML5 / jQuery
  • Knowledge of relational databases
  • Knowledge of cloud computing
  • Demonstrated expertise in problem solving and technical innovation
  • Knowledge of web infrastructure, distributed systems and performance analysis
  • Entrepreneurial spirit and a preoccupation with staying on top of industry technology
  • Demonstrated interest in web technologies, especially in building highly scalable platforms

Member Service Phone Associate

How often do you come across a company that has redefined an entire industry? Maybe even created one from scratch? And what if that company’s main focus is a simple yet profoundly powerful product that unites family and friends, creates rich and memorable experiences and is becoming a staple of the American dinner table more each day?
 
We’re Lot18, the company that’s helped hundreds of thousands of Americans discover and buy wines in a completely new way. Wine is a $40 billion industry in the U.S., larger than music and Hollywood, and is growing every year. Our flagship website offers customers a range of wines and glassware to fit every budget and palate. Meanwhile, our wine club, Tasting Room, harnesses our innovative ‘tasting kit’ technology to offer members the world’s first truly personalized wine club experience. Tasting Room has quickly become one of the largest wine clubs in the U.S. market and we continue to grow. You can learn more about our businesses by visiting www.lot18.com and www.tastingroom.com. We also partner with well-known foodie and media companies to create custom wine clubs and limited edition wines (think: The Walking Dead, SNL, Portlandia and Outlander).

Lot18 and Tasting Room are technology-focused e-commerce companies dedicated to enriching both novice and experienced wine lovers. And, the heart of our business is our smart, passionate Member Services team. We seek people who are excited to make customers happy, who are great listeners, savvy problem solvers, and collaborative team members looking to grow their professional skills. Patience, empathy, and coolness under fire are a must. A well-developed sense of humor and wine knowledge are major assets.

The Member Services Associate position is primarily phone-based but also requires email correspondence; clarity and good grammar are requisite. This role combines customer service and a soft sales element focused on retaining and reactivating wine club members. Associates earn performance-based bonuses for customer retention. Candidates must be local to New York City to work in our Manhattan office full-time Monday through Friday with an occasional Saturday shift.

The Member Services team is a tight-knit group focused on collaboration and efficiency. We all have fun lives outside the office, and we boast a couple of working musicians among our ranks as this is an ideal position for creatives who want a stable, supportive day job.

An Ideal Candidate:

  • Demonstrates clear and professional written and oral communication
  • Addresses customer issues appropriately and correctly, escalating them when necessary
  • Demonstrates timely, accurate and professional customer service
  • Maintains a positive and professional attitude and represents the company in a positive light
  • Answers messages in email and phone queues
  • Maintains appropriate call lengths and email handle time, providing timely, friendly, and informative service
  • Maintains productivity and quality standards
  • Proactively seeks solutions and identifies trends that help improve the member experience
  • Demonstrates appropriate sense of urgency for member responses

Skills Needed:

  • At least one year of customer service or related sales experience primarily on phone or in face-to-face interactions
  • Experience working under pressure in a high-volume, customer-focused environment, consistently meeting standards for productivity and quality
  • Strong problem solving and communication skills
  • SalesForce.com experience is a plus
  • Background or experience with wine and wine-specific customer service is a major asset