FAQs

About

Membership

Returns

Payment

Credits

Gifts

Shipping

Order Status

About

What is Lot18?

Lot18 provides access to high-quality, hard-to-find wines at attractive prices.

How can I become a member of Lot18?

Membership to Lot18 is free: simply register here. Lot18 members can offer friends an invitation by clicking here to send a personalized invitation message.

Who sources the products I see on the site?

We live by a simple rule: If we wouldn't spend our own money on a product, it's not made available on Lot18.

Every day, our team of experts evaluates several wines made by quality-driven producers around the world. Our curators select only those products for Lot18 that are unique in their own right, and that represent the highest quality and value.

Can I recommend products for Lot18 to offer?

Absolutely. Please email us at service@lot18.com, and we'll be sure to forward your inquiry to our curation team. If we are not offering your favorite products now or in the near future, we'll suggest places where you might look.

I'm a supplier/producer and would like to see my products offered on Lot18. Whom can I contact about this?

Please email service@lot18.com, and we'll be happy to get your information to our curators.

What is your privacy policy?

For each registered member, we collect the member's screen name, email address, IP address, country of residence and zip code. The information we collect is used to customize the content and/or layout of our page for each individual member and is used by us to contact members regarding their account. This information is not shared with other organizations or vendors for commercial purposes without the member's consent. For more information about Lot18's privacy policy, please visit www.lot18.com/privacy.

Membership

How much does it cost to join?

Membership to Lot18 is free; you must register before making a purchase. Lot18 members can invite friends to join by clicking here to send a personalized invitation message.

Do I have to join in order to place an order?

Yes, you'll need to join Lot18 in order to place an order.

Can I invite my friends to join?

At any time, use the "Invite Friends" link in the top right-hand corner of every page of the site, or send your personalized link to your friends. You can also post your personalized link to your Facebook and Twitter pages to share with friends. You'll earn $25 in Lot18 credit when each friend's first order ships!

How do I change my email preferences?

You can change your email preferences by clicking the link at the bottom of your Lot18 emails.

How do I change the name or email address tagged to my Lot18 account?

You can change your email preferences by visiting http://www.lot18.com/account or by clicking the link at the bottom of your Lot18 emails.

What do I do if I forget my username or password?

Please click the "Forgot your password" button under the sign-in box and we'll email you with your password reset instructions.

How can I provide feedback?

We welcome your feedback! Please email service@lot18.com.

Returns

Can I cancel my order?

No, orders cannot be canceled. All sales are final. If you have concerns about your order, please contact service@lot18.com.

How do I return my product?

Please contact service@lot18.com if you need to return a product.

What do I do if my product is damaged?

We and our partners take great care to ensure that your product arrives undamaged. If you believe your shipment is damaged, please contact service@lot18.com immediately so that we can determine an appropriate solution. We may request that you return the damaged product to us or provide us with a photo of the damage so that we can determine how to avoid issues of a similar nature in the future.

What do I do if I don't like my products?

Everyone's tastes are different, and we want you to find products you love. Our offers are carefully selected by our procurement team in order to provide a diverse range of high-quality wines to our members. Our mission is always to provide you with as much information as possible to help you make a selection that you will enjoy. Please contact service@lot18.com if you have any questions or if you would like assistance in choosing a product.

How long does it take to process a refund?

Please note that it may take up to 72 hours for a refund to clear your account. Refunds requested 90 days following a purchase date may not be possible. In this case, Lot18 credits may be issued instead.

Can I change my shipping address?

You may request changes to your shipping address up to one hour following your purchase. After one hour, it may not be possible to process a change, since our vendors are committed to shipping products as quickly as possible to ensure speedy delivery.

Payment

What forms of payment are accepted on Lot18?

Lot18 accepts American Express, Visa, MasterCard and Discover.

Can I buy over the phone?

Our Member Services team will be happy to assist you in making a purchase over the phone. Please call 1-855-MyLot18 (695-6818).

Is it safe to use my credit card to make purchases on Lot18?

Lot18 uses up-to-date, safe, secure technology to ensure that your personal credit-card information is not compromised. The information is encrypted and never stored intact.

Where is the "CVV" number located on my credit card?

On Visa, MasterCard and Discover cards, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the card's account number. On American Express cards, the four-digit CVV number is printed on the front of the card above the card account number.

Can I change my credit-card information?

You can change your credit-card information by visiting www.lot18.com/account.

When will my credit card be charged?

Your credit card will be charged when you click on the "Submit" button at the time of purchase. Please click on the "Submit" button only once.

Can I use credits toward my purchase?

Of course! If you have Lot18 Credit, your balance will appear on the Payment screen during checkout. Please click on the button marked "Apply Credit" to use credits toward your purchase. Please note that all available credit will be applied to your order.

Will I be charged sales tax?

The sales tax quoted at checkout is based on the shipping address you provide. The amount includes both state and local taxes, where applicable.

Credits

Do my credits expire?

Unless otherwise stated, Referral credits expire one year from the date they are issued. Other types of credit have varying expiration dates. Click here to track your credit expiration dates.

Credits carry no cash value and can be used for purchases only on the Lot18 website. Credits are not transferable.

I referred a friend who then placed an order within his/her first 30 days of membership. Why don't I see my $25 credit yet?

You will receive credit when your friend's first order ships, not when the order was placed. You can click here to track your invite history as well as your referrals' first purchases and shipments.

Gifts

Can I include a gift message or gift wrapping with my order?

Gift messaging is available on most products. You will have the option to enter a gift message at checkout. Gift wrapping is not available at this time.

Can I return an order that I received as a gift?

All sales are final. Please contact service@lot18.com if you have a question about a product you received as a gift. Member Services will need your name and shipping address in order to access the purchase information.

Shipping

How long will it take for my order to ship?

Wine orders typically ship via UPS or FedEx Ground within two to three days and will be delivered within two to 10 days, depending on your location. Some products are eligible for expedited shipping at checkout.

Can I have a product shipped internationally?

At this time, Lot18 and its fulfillment partners can ship products only within the continental United States.

Can I track my order?

Yes, and we encourage you to do so by clicking here to see your order history and tracking information. Please remember that someone 21 or older must be available to sign for shipments containing wine.

How much does shipping cost?

Shipping charges are based on merchandise value only, not including sales tax, if applicable. Lot18 charges $12.99 to ship orders under $149, and $0 to ship orders of $149 or more. Shipping cost is determined independent of any credits applied to your order. For example, if your order is $150 before taxes and you apply a $5 credit, you'll pay just $145 plus sales tax and still receive $0 shipping.

Can I expedite shipping?

Expedited shipping is not available at this time.

What if I just missed a $0 shipping promotion?

We hold $0 shipping promotion periodically, so keep an eye on your Lot18 emails to catch it the next time around!

Can I request an alternate or postponed shipping date?

You can request an alternate shipping date during checkout for certain products.

Should I ship to my home or work address?

We strongly recommend that you use a business address whenever possible when shipping wine, as someone 21 or older must be available to sign for the shipment. Wine cannot be shipped to P.O. boxes.

I'm concerned about shipping wine during hot weather. Can I have my wine sent at later date when the weather is cooler?

We use temperature-controlled trucks to ship your wine during warm weather. If you prefer to receive your wine during cooler weather, you may request a shipping date up to 90 days after the day you place your order by choosing a date at checkout or by contacting Member Services at service@lot18.com. To further reduce the risk of heat-damaged wines, make sure that someone 21 or older is present to sign for your delivery. We strongly recommend shipping to a business address.

Why can't certain wines ship to my state?

Wine-shipping laws vary from state to state. The state licenses held by Lot18, as well as the amount of available inventory in our warehouses in those states, may affect shipping eligibility of certain wines. You can filter the site according to shipping eligibility using the drop-down state picker at the top of any page on the site.

Can I have an order shipped to a P.O. Box?

Unfortunately, wine cannot be shipped to P.O. boxes.

Will I have to sign for my package?

Someone 21 or older must be available to sign for shipments containing wine.

What do I do if my tracking number doesn't work?

It may take tracking information up to 72 hours to go live in the carrier's system from the time you receive your shipment notification email. If your tracking number has not become live after this time, please email service@lot18.com and we will be happy to investigate.

Are shipments insured?

Lot18 does not offer members the ability to purchase insurance on shipments at this time. If you receive a broken bottle or otherwise damaged order, please contact service@lot18.com. Please take a photo of any broken or damaged products as this may be required for us to file a claim with the carrier.

Holiday wine shipping deadlines

Order wine by 11:59 PM EST on the date listed for your state to ensure delivery by the holiday at the top of the column.

State Thanksgiving Hanukkah Christmas Eve New Year's Eve
Alaska (shipping not available)
Alabama November 18 December 5 December 15 December 18
Arkansas November 18 December 5 December 15 December 18
Arizona November 20 December 8 December 15 December 21
California November 20 December 8 December 15 December 21
Colorado November 20 December 8 December 15 December 21
Connecticut November 18 December 5 December 15 December 18
District of Columbia November 18 December 5 December 15 December 18
Delaware November 18 December 5 December 15 December 18
Florida November 18 December 5 December 15 December 18
Georgia November 18 December 5 December 15 December 18
Hawaii (shipping not available)
Idaho November 20 December 8 December 15 December 21
Illinois November 18 December 5 December 15 December 18
Indiana November 18 December 5 December 15 December 18
Iowa November 18 December 5 December 15 December 18
Kansas November 20 December 8 December 15 December 21
Kentucky (shipping not available)
Louisiana November 18 December 5 December 15 December 18
Maine November 18 December 5 December 15 December 18
Massachusetts November 18 December 5 December 15 December 18
Maryland November 18 December 5 December 15 December 18
Michigan November 18 December 5 December 15 December 18
Minnesota November 18 December 5 December 15 December 18
Missouri November 18 December 5 December 15 December 18
Mississippi November 18 December 5 December 15 December 18
Montana November 20 December 8 December 15 December 21
Nebraska November 20 December 8 December 15 December 21
Nevada November 20 December 8 December 15 December 21
New Hampshire November 18 December 5 December 15 December 18
New Jersey November 18 December 5 December 15 December 18
New Mexico November 20 December 8 December 15 December 21
New York November 18 December 5 December 15 December 18
North Carolina November 18 December 5 December 15 December 18
North Dakota November 20 December 8 December 15 December 21
Ohio November 18 December 5 December 15 December 18
Oklahoma (shipping not available)
Oregon November 20 December 8 December 15 December 21
Pennsylvania (shipping not available)
Rhode Island November 18 December 5 December 15 December 18
South Carolina November 18 December 5 December 15 December 18
South Dakota November 20 December 8 December 15 December 21
Tennessee (shipping not available)
Texas November 18 December 2 December 15 December 16
Utah (shipping not available)
Vermont (shipping not available)
Virginia November 18 December 5 December 15 December 18
Washington November 20 December 8 December 15 December 21
West Virginia November 18 December 5 December 15 December 18
Wisconsin November 18 December 5 December 15 December 18
Wyoming November 20 December 8 December 15 December 21

Order Status

What is the status of my order?

Wine orders will typically ship via UPS Ground or FedEx Ground within two to three days of purchase and will take anywhere from two to 10 days to arrive depending on the product's origin and destination. Golden State Overnight (GSO) will be used where available. The ability to request an alternate shipping date during checkout is available for certain products. Please click here to see your order history and tracking information. Please remember that someone 21 or older must be available to sign for shipments containing wine.

How can I make changes or cancel my order?

All sales are final. If you need to make an address or other change to your order, you may request changes up to one hour following your purchase. After this, it may be difficult or even impossible to process a change as our vendors are committed to shipping products as quickly as possible to ensure a speedy delivery.

Why was my order rejected?

Shipping laws vary from state to state. The state licenses held by Lot18, as well as the amount of available inventory in our warehouses in those states, may affect shipping eligibility of certain wines. In the event that we are not able to process your order, we will explain the reasons why, and will work with you to determine a suitable solution. This may include using a different credit card or a second shipping address, with an adult 21 or older available to sign for the shipment.